Shipping & Delivery

At Velnova Jewels, we want your order to reach you safely and smoothly. Here's everything you need to know about our shipping and delivery.

Free Worldwide Shipping

We offer free shipping worldwide on all orders.

No matter where you're shopping from, there are no additional shipping charges at checkout.

Delivery Times

Delivery times vary depending on your destination.

United States:
Typically 7–15 days

Europe:
Typically 7–20 days

These are estimated delivery times rather than guaranteed dates. Delivery may occasionally take longer due to customs processing, carrier delays, weather, holidays, or other circumstances outside our control.

Order Tracking

Every Velnova Jewels order comes with tracking.

Once your order has been shipped, you'll receive tracking information that allows you to follow your package as it makes its way to you.

Please allow some time for tracking information to become active after your order has been shipped.

Customs & Import Duties

Depending on your country, your order may be subject to customs procedures, taxes, or import requirements.

Any such charges or requirements are determined by the destination country's authorities and may vary by location.

If you have questions about your specific destination, please contact us before placing your order.

Delivery Delays

While we do our best to ensure your order arrives within the estimated timeframe, occasional delays can happen during transit.

If your order appears to be taking longer than expected, please contact us through Shopify chat or email and we'll be happy to help you check its status.